Shipping & Returns Policy
Money Back GUARANTEE
As part of Good Vibe CBD’s Money Back Guarantee, we’re happy to offer our all customers a 30-day Money Back Guarantee
- Simply place your order. Your 30-day Money Back guarantee begins from the day your order is delivered.
- Receive all the support you need from our Customer Service Team. We’re here to help!
- If you are not satisfied with any of these products for any reason just reach out to our Customer Service Team and we’ll get your refund started. Simple.
Terms & Conditions
– *Limited to one time per item per customer.
– Limited to one refund per product. If multiple products were ordered, remaining products must be returned unopened for full refund.
– Any abuse of this offer, as determined by Good Vibe CBD, may result in the rescission of the Money Back Guarantee
GENERAL RETURNS POLICY (ALL Customers):
You may return opened, used products (exclusions may apply) within 30 days of delivery for a full refund excluding the shipping fee. However, we will pay the return shipping costs if the return is a result of our error (i.e., if you received an incorrect or defective item).
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact items purchased unless the item is no longer available. Proof Of Damage is required. If Package is noticeably damaged and you have the opportunity to sign for it damaged we certainly appreciate it. This helps us process claims with carriers.
To return a product, you must Contact Us and submit a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
We Charge a Flat Rate on shipping of $7.50 and use USPS Priority mail as our exclusive carrier. Please use your PO Box if at home postal delivery is not an option for your area.
In most cases, orders will be shipped within 1-3 days of order processing.
Note: Shipping times may vary and/or be delayed due to unforeseen circumstances outside of our control.
Our Customer Service Team is here to help should you have any concerns or experience any delays in receiving your package!
Please email firstname.lastname@example.org with your order number for assistance or call 720-535-8284
HOW TO REQUEST A RETURN/EXCHANGE/REFUND
- Reach out via the Contact us page to verify that your item is available for return before taking any other steps. A member of our team will get back to you with details on how to take the next step.
- Within reason, repackage the item the way we sent it to you. This means that everything must be returned exactly as it was sent to you to the best of your abilities. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund (exclusions apply, i.e., Money Back Guarantee). Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
- Include a copy of the original Packing List in the package and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out. If the original Packing List is lost, please include a note with your Order # and reason for the return.
- For defective returns, you may be issued a pre-paid return label if we consider the return to be necessary. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
- If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
- Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase. *
*Please be advised that usually refunds can take up to 5-10 business days to completely process after the refund has been initiated. In most cases, refunds will be issued to the original form of payment for the corresponding order. If the payment method is no longer active, please reach out to our customer support team for further assistance.